Enlisting our help with a child or young person

Professional agencies, children themselves or families can ask for a mentor. See below for more information on each option.

If you are looking to make a referral for a young person to be supported by PROMISEworks mentor, please contact your local area co-ordinator to discuss the referral you wish to make, whenever possible.
They will be able to give you the most up to date information on availability of mentors in the area.

Mendip – John – [email protected] 07933 474195
South Somerset – Louise – [email protected] 07563 013160

Sedgemoor – Sarah – [email protected] 07518 528001
Taunton & West – Christell – [email protected] 07896 568556
Somerset Coast – Sue – [email protected] 07707 586111

If you decide to submit a referral you can assume it has been accepted unless a member of staff comes back to you and asks for further information.

If we identify a potential mentor we will make contact with you and check the information we hold and then make contact with the family.

A referral will remain live for a period of 12 months, if we have been unable to allocate a mentor in this time we would require a fresh referral to be made.

Is mentoring right for your child or young person?

PROMISEworks mentors make a minimum two year commitment to a young person with the aim of providing long term trusted support and guidance, but this doesn’t mean that mentoring is the answer in every situation.

Mentoring is not something that can be “done to” a child or young person, we need them to want to take part, we can encourage them but we need you to have had a conversation with them first to see if they think it is something they would be prepared to do, just because you think it is a good idea doesn’t mean they will.

Please never “promise” your child a mentor, we always have a waiting list and must prioritise young people according to need.

Perhaps read some of the case studies on here to see what other young people have said about having a mentor, this may help you explain the idea.

If you are still unsure you can give us a call on 0300 365 1900 or contact us through our Facebook page @PROMISEworks  or email

The referral process

Our referral form is now available via a link to be completed online. The more information you can give us on the form the better able we will be to identify a correct mentoring match. It is crucial that you provide an up-to-date risk assessment if there are any identified risks connected with the young person, whether these be risks to themselves or to others.

You will receive an automated response when you send the referral. The PROMISEworks team then look at and discuss new referrals as they come in and we will contact you, the referrer, if we feel we may have a suitable volunteer available. If we feel unable to accept the referral for any reason, we will let you know at the earliest opportunity.

Updating us of any key changes for the young person while the referral is pending makes the likelihood of us being able to find an appropriate match much stronger.

Are you a professional looking to refer a young person?

If you are working with a young person who you believe would benefit from the long term mentoring PROMISEworks offers, then please do email us at request a link to the referral form.

If you are enquiring about support for a child in care then please email: [email protected]
If you are wishing to refer for shorter term support, please make this clear on the referral form.
We will acknowledge receipt of your referral and then come back to you once we are able to assist.

PLEASE NOTE: If you are wishing to refer because you are closing your involvement please ensure you call us first.

Are you a young person looking for help?

If you are a child or young person and you feel you need the support of a mentor you can call us on 0300 3651 900 or email us on [email protected] and we will come back to you as soon as we pick your message up.

If you need to talk to someone immediately call:
Childline: 0800 1111 or visit where you can chat
1-2-1 to one of their counsellors in a chat room.

Other useful numbers:
Police/Fire/Ambulance: 999
Social Services – Out of Hours contact:
Emergency Duty Team – 0300 123 23 27

Are you a family member seeking
help for someone else?

If you feel your child may benefit from a mentor, please read the following:.

We all have times when we wish someone would jump in and help us with a tricky parenting issue – this is not what PROMISEworks mentors do.

We would all like a couple of hours every week to ourselves without child/children safely occupied elsewhere – this is not what PROMISEworks mentors do.

My child has a diagnosis of … ASD/ADHD/ODD/Anxiety – this does not automatically mean mentoring is the best support available. is a great place to look for other organisations who may match your needs more closely.

Request a link to the referral form

If you are working with a young person who you believe would benefit from the long term mentoring PROMISEworks offers, then please do email us at [email protected] and request a link to the referral form

Alternatively you can call us on 0300 365 1900 to speak to one of our team
or request a call back.